Back to Newsroom

Golden Valley Memorial Healthcare Adds Patient Concierge Position

Clinton, Mo. – (Sept. 1, 2021) – Golden Valley Memorial Healthcare (GVMH) has added a Patient Concierge service.

The Patient Concierge is a convenience service for patients and their families that is dedicated to enhancing the patient experience at GVMH.

The program is designed to provide a single point of contact to act as a navigator to proactively engage and assist people during their visit. The Patient Concierge assists patients to and from their vehicles, directs them to registration and helps patients get to where they need to go, whether it is an appointment, to pay a bill, or visit a friend or family member.

“The addition of our Patient Concierge service allows us to focus on providing first-rate customer service and ensuring that our patients and visitors receive our Golden Standard of Care,” said Rachel Boyles, Executive Director of Service and Experience at GVMH. “If you would like assistance from our Patient Concierge, Darren Combs, please call 660.890.5785 ext. 5000. Our service is available Monday-Friday from 8 a.m.-2 p.m. He would be delighted to help you.”