Frequently Asked Questions

How do I sign up?
Click on the “Sign Up” link and complete the enrollment request information.

How do I retrieve my username and/or password?
Click on “Forgot Logon ID?” to reset your login ID and password. Use the “Forgot Password?” link to reset your password. You will receive an email with a link to create a new login ID and password if you selected the “Forgot Login ID?” link; otherwise the link in the email will be to create a new password.

What if I am unable to retrieve a report?
You will be able to view your report in myGVMH Health Portal 36 hours after the procedure has been performed.

Is this information secure?
The myGVMH Health Portal website is secure. It is username and password protected and all data is encrypted. It requires a login to access an account and contains the secure “s” in the address, https://.

Who has access to my information?
You have access, plus anyone you share your username and password with and those you invite via the portal sharing feature.

Is my health information protected?
The myGVMH Health Portal protects your information. No one has access to your portal unless you authorize it.

Can I use myGVMH Health Portal to communicate an emergency or medical concern?
If you are experiencing a medical emergency, please call 911 and do not use online messaging. The myGVMH Health Portal and secure online messaging is for routine health-related inquiries only.

Why do I need to provide an email address? How is it used?
The email address you enter when registering for the myGVMH Health Portal is used to provide you access to your portal account if you forget your username or password. It is also used to send you friendly notifications regarding new information loaded into your myGVMH Health Portal account. None of your protected health information will be transmitted using the email address you provided during the portal access registration.